Frequently Asked Questions

Product:

• 1. Where are garments made?

  All Colored Organics garments are made in GOTS certified sweatshop free facilities in India. GOTS ensures that there is never ever child labor, and that workers have safe working environments, capped hours, and fair wages.

• 2. What type of dyes do you use?

  Colored Organics garments only use AZO / heavy metal free, eco friendly water-based dyes to make sure our garments are super gentle and naturally hypoallergenic on your little ones skin!

• 3. Are your snaps nickel free?

  Yes! Colored Organics garments feature metal snaps that are nickel and lead free!

• 4. What are your wash instructions?

  Colored Organics garments should be machine washed cold on a delicate cycle and tumble dried low / hang dry.

  Due to the nature of organic cotton, garments can shrink slightly when washed and dried. If in between sizes, we typically recommend sizing up!

  Toys and other Brands we ♥︎ item care instructions can be found in the product description.

• 5. Are garments 100% Organic cotton?

  Colored Organics garments are made with GOTS certified organic cotton and almost all are made with 100% organic cotton. A few items, such as our Classic Leggings, have a small percentage of elastane for stretch. These items are still made with GOTS certified organic cotton.

  You can always find product material content in the description box on the product page.

• 6. Do Colored Organics garments have flame retardants or formaldehyde?

  No. Unlike conventional cotton, organic cotton is made without harmful pesticides or chemicals, like formaldehyde or flame retardants, which are dangerous for your child’s skin and for the environment.

• 7. What is Organic Cotton? What are the benefits?

  Organic cotton is grown without herbicides, pesticides or any other harmful chemicals that are harmful for the environment, the farmers, and for your little ones skin!

• 8. Do you offer Wholesale?

  We do! Please apply here

KENDI by Colored Organics:

• 1. What is KENDI by Colored Organics?

  After more than a year in development, Colored Organics proudly presents our latest collection of premium items under the KENDI label. Following the successful launch of our KENDI toy line, we are excited to extend the KENDI brand to a broader selection of products, including clothing and accessories. Customers can expect the same high-quality designs, heirloom durability, and ethical standards that they have come to know and love from Colored Organics. KENDI products are designed to complement our existing collections seamlessly and will be available for purchase alongside Colored Organics offerings on www.coloredorganicsshop.com.

• 2. Are KENDI items organic?

  KENDI products are designed with heirloom durability, ethical standards, and use eco friendly materials. As KENDI offers a large variety of product types, please reference the description for more details or email our teamhere.

Rewards Program:

• 1. How do I join Colored Organics Rewards Program?

  To join Colored Organics Rewards, simply visit our Rewards page and click Sign Up. Follow the prompts and It's completely free to join. You will earn your first 500 coins just for signing up! If you already have an active Shopify account, you are already enrolled in the program. You can view your coin balance by clicking Sign In in the Loyalty launcher and logging in with your credentials.

• 2. How does Colored Organics rewards program work?

  Once you join Colored Organics rewards by creating an account, every time you make a purchase on our site you will earn 10 coins per $1 spent. Log in to your account to view additional ways to earn coins!

  Orders placed using redeemed rewards will not be eligible for earning points.

  Points will only be issued on up to one order daily.

  Only one redeemed reward can be used per order placed.

• 3. How do I check my coins rewards balance?

  You can check your coins balance by clicking the launcher in the lower left corner and signing in or by logging into the Rewards page.

• 4. Can I redeem my coins all at once?

  No, you can redeem your coins in increments of $5, $10, $25 and $50 off. Only one discount can be applied per order.

• 5. What happens to my coins if I make a purchase with coins, decide to make a return, and receive a refund?

  Once a refund is successfully processed, the customer's coin balance is automatically recalculated. It may take up to 24-48 hours for coins to re-appear in balance. Orders that have been returned or partially returned will not receive coins.

• 6. Do my coins have an expiry date?

  Yes, they expire after 90 days of inactivity. Inactivity refers to customers who have not earned or redeemed any coins within the selected time frame. Customers who exceed 90 days without earning or redeeming coins will lose their accrued coin balance. Reminders will be sent via email 14 days and 7 days before expiring.

• 7. I have more questions about the rewards prgram

  Check out our rewards FAQ page here for more details on our rewards program.

  Our team would also be happy to help answer questions about the rewards program! Contact us here for assistance.

Shipping:

• 1. Do you offer free shipping?

  We offer free shipping within the continental US on retail orders $25+. Orders shipping to Alaska, Hawaii, or outside of the US are excluded from free shipping.

• 2. What shipping carriers do you use?

  We offer shipping through USPS or UPS. A carrier will be assigned to your shipment based on factors such as weight and destination.

• 3. How long will it take to get my order?

  It depends on where you are. Orders shipped within the domestic US take about 5-8 business days to arrive. Overseas deliveries can take anywhere from 7-16 business days. Delivery details will be provided in your confirmation email. Please allow 2-4 days business days on average for your order to be packed.

• 4. Do you ship overseas?

  Yes, we ship all over the world! Shipping costs will apply, and will be added at checkout. Packages are shipped from the US.

Gifting:

• 1. Do you offer gift wrap?

  We do offer reusable gift bags. Our team will place your purchased product(s) into this bag and top it off with a bit of tissue! The gift bag fits 1-5 pieces.

  Add a gift bag to your order here

• 2. Can I include a gift note?

  Yes! Click on the shopping bag icon to open your cart. Select "add a gift note" and enter your gift message there. This message will appear on the priceless order slip included in the shipment.

• 3. Can you send a priceless gift receipt?

  The paper receipt included in domestic shipments does not contain pricing.

• 4. Do you sell Gift Cards?

  We do sell E-Gift Cards! You can find them here.

  Our E-Gift Cards are sent digitally to the email address provided at checkout.

Returns:

• 1. Can I return my order?

  Easy Returns

  We will gladly accept returns of new, unused, and unwashed merchandise in salable condition with a receipt from www.coloredorganicsshop.com for a refund within 30 days of purchase. A $7.00 return fee will be deducted from the refund. Refunds are issued to the original payment method. Please note that final sale items cannot be returned.

  Free Exchanges

  We gladly accept new, unused, and unwashed merchandise in salable condition with a receipt from www.coloredorganicsshop.comfor exchange within 45 days of purchase. Exchange requests made within this timeframe will receive a complimentary return label. Final sale items cannot be returned or exchanged.

  *Please note that only one free exchange will be provided per order. Additional return requests can be made on a single order; however subsequent requests will be issued as store credit minus the return fee of $7.00.

  To initiate a return, please visit Start a Return.

• 2. I would like to return an item gifted to me, how do I do that?

  We are sorry to hear that this gift did not work for you. To request a return for in-store credit or an exchange, please visit our gift return page HERE. The original purchaser will not be notified.

  Items must be unworn, unwashed, and in original condition to be eligible for return.

  If you encounter any issues with the return system, please feel free to email us through our contact form, and we'll be more than happy to assist you!

• 3. Can I exchange my order?

  We gladly accept new, unused, and unwashed merchandise in salable condition with a receipt from www.coloredorganicsshop.comfor exchange within 45 days of purchase. Exchange requests made within this timeframe will receive a complimentary return label. Final sale items cannot be returned or exchanged.

  *Please note that only one free exchange will be provided per order. Additional return requests can be made on a single order; however subsequent requests will be issued as store credit minus the return fee of $7.00.

  ** Final sale items are not eligible for return or exchange

  To initiate an exchange, please visit Start a Return. You can opt to exchange items rather than return them once in the portal.

Promotions:

• 1. Which items are excluded from sales and promotions?

  Gift cards, bundles, and brands we love merchandise are excluded from all discounts and promotions.

• 2. Can I use more than one promotion code?

  Only one discount or promotion code can be applied per order.